Refund policy
Returns, Refunds & Exchanges Policy
We carefully check every order before dispatch to make sure it reaches you in the best possible condition. If you need an exchange or face an issue with your order, our team is here to help.
Exchange Policy
We offer a 5-day exchange window from the date of delivery.
If the product doesn't work out for you due to size, fit, colour, print, design, or the way it looks on you, you can request an eligible exchange within 5 days of delivery.
Please note that exchanges are subject to product and size availability.
A ₹99 exchange fee is applicable for the reverse pickup and re-delivery process.
Only one exchange per order is allowed.
Exchange Conditions
The product must be:
- Unworn and unwashed
- Unaltered and undamaged
- Free from stains, marks, perfume, or signs of use
- Returned with all original tags attached
- Returned in its original packaging
Products that do not meet these conditions may not be accepted for exchange.
Reverse Pickup
Once your exchange request is approved, we will arrange a reverse pickup through our courier partner.
After the product reaches us, it will undergo a quality check. Once it passes the quality check, the exchange will be processed, subject to availability.
If Reverse Pickup Is Not Available
If reverse pickup is not available at your location, our team will provide you with the address for self-shipping the product.
After the product reaches us and successfully passes our quality check, we will reimburse your actual shipping cost up to ₹100.
To receive the reimbursement, you will need to share a valid shipping receipt or payment proof with our team.
Please do not self-ship the product without confirmation from our support team.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or has an item missing from your order, please contact us as soon as possible after delivery.
Our team may ask you for photographs and/or an unboxing video to verify the issue.
Once the issue is verified, we may provide a replacement, exchange, or refund depending on the circumstances.
Unboxing Video
We strongly recommend recording a clear, continuous unboxing video while opening your package.
For claims involving damaged, defective, incorrect, or missing products, an unboxing video may be required for verification.
The video should start before opening the sealed package and continue until the product and its condition are clearly visible.
This helps us verify the condition of the package and product at the time of delivery.
Refunds
Refunds are available only for eligible and verified cases, such as receiving a wrong product or a genuine product defect or damage attributable to Merakiya.
If you simply feel that the colour, print, design, fit, or overall look of the product does not suit you or your body type, a refund will not be available. However, you may request an eligible exchange within the 5-day exchange period.
Once an approved refund is initiated, it will generally be credited through the original payment method.
Please allow 7–10 working days for the refund to reflect, depending on your bank or payment service provider.
A Few Things You Should Know About Colour, Print & Fabric Variations
The colour of a product may appear slightly different from the images on your screen due to lighting, photography, and individual display settings.
Minor differences in print placement, fabric texture, stitching, or finish may also naturally occur during the manufacturing process.
These variations do not necessarily indicate a defect.
However, if you believe that the product you received is substantially different from the product you ordered, please contact our team so that we can review the issue.
Order Cancellation
Only COD Orders can be cancelled before they are dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
Non-Exchangeable Items
Products that have been worn, washed, altered, stained, damaged, or otherwise used after delivery will not be eligible for exchange.
Products specifically marked as Final Sale or Non-Exchangeable on the product page will also not be eligible for exchange, except in cases involving a verified wrong, damaged, or defective product.
How to Request an Exchange or Refund
To raise a request, please contact our customer support team within the applicable time period and provide:
- Order number
- Product details
- Reason for the request
- Required photographs/videos
- Unboxing video, where applicable
Our team will review your request and guide you through the next steps.
Please wait for confirmation from our support team before sending any product back to us.
All exchange and refund requests are subject to verification and quality inspection. Merakiya reserves the right to decline a request if the product does not meet the conditions mentioned in this policy.