Terms & Conditions

Welcome to Merakiya. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. About Merakiya

Merakiya is an online fashion store offering ethnic wear and related fashion products. We reserve the right to update, modify, or discontinue any product, service, or part of the website without prior notice.

2. Products and Product Information

We make every effort to display our products, colours, designs, fabrics, and details as accurately as possible. However, actual colours may vary slightly depending on your device screen and lighting conditions.

Ethnic wear products may have minor variations in colour, texture, print, embroidery, or finishing due to the nature of fabrics and manufacturing processes. Such variations are not considered defects.

Product availability is subject to change without notice. We reserve the right to limit the quantity of products available for purchase.

3. Pricing

All prices displayed on our website are in Indian Rupees (₹), unless otherwise specified.

We reserve the right to change product prices at any time without prior notice. Any price change will not affect orders that have already been confirmed.

In the event of an incorrect price being displayed due to a technical or human error, Merakiya reserves the right to cancel the order and refund the amount paid, if applicable.

4. Orders and Order Acceptance

Placing an order on our website does not guarantee its acceptance. All orders are subject to product availability and successful payment verification.

We reserve the right to cancel or refuse any order, including in cases of incorrect pricing, suspected fraudulent activity, stock unavailability, or errors in product information.

If your order is cancelled after payment has been made, the applicable amount will be refunded to the original payment method or through an appropriate refund method.

5. Payments

We accept payment methods displayed on our website at the time of checkout.

You agree to provide accurate and complete payment and billing information while placing an order.

Merakiya is not responsible for any payment failure caused by issues with banks, payment gateways, cards, or other third-party payment services.

6. Shipping and Delivery

We aim to dispatch orders within the estimated processing time mentioned on the product page or during checkout.

Delivery timelines may vary depending on the delivery location, courier partner, weather conditions, public holidays, or other circumstances beyond our control.

Once an order has been handed over to the courier partner, delivery is subject to the courier company's terms and timelines.

Customers are responsible for providing accurate delivery details, including name, address, phone number, and PIN code.

7. Returns and Exchanges

Returns and exchanges are subject to our separate Return & Exchange Policy.

Products must meet the conditions specified in our Return & Exchange Policy to be eligible for return or exchange.

Products that are worn, washed, damaged, altered, stained, or returned without original tags and packaging may not be accepted.

Certain products may not be eligible for return or exchange due to hygiene, product type, or other applicable reasons.

Please review our Return & Exchange Policy before placing an order.

8.Order Acceptance & Cancellation

Your order constitutes an offer to purchase and is subject to our acceptance. We reserve the right to accept, reject, or cancel any order at our sole discretion, including but not limited to the following circumstances:

• Incorrect pricing or product information.
• Payment failure, suspected fraudulent activity, or unauthorized transactions.
• Product unavailability or inventory discrepancies.
• Orders that violate our Terms & Conditions or appear to be placed for resale purposes.

Once an order has been successfully placed, it cannot be modified or cancelled unless otherwise stated in our Cancellation Policy.

We reserve the right to cancel or limit the quantity of any order without prior notice if deemed necessary. In such cases, any applicable refund will be processed to the original mode of payment

9. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team within the time period specified in our Return & Exchange Policy.

We may request photographs, videos, or other information to verify the issue.

10. Intellectual Property

All content available on the Merakiya website, including text, product images, photographs, logos, graphics, designs, videos, and other materials, is owned by or licensed to Merakiya.

You may not copy, reproduce, modify, distribute, publish, or use any website content without prior written permission.

11. User Conduct

You agree not to:

• Use the website for any unlawful purpose.

• Provide false or misleading information.

• Attempt to gain unauthorised access to the website or its systems.

• Copy or misuse website content.

• Interfere with the security or functioning of the website.

12. Third-Party Services

Our website may use third-party services such as payment gateways, logistics providers, analytics services, and other service providers.

Your use of such third-party services may be subject to their respective terms and policies. Merakiya is not responsible for the independent actions, policies, or services of third parties.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Merakiya shall not be liable for any indirect, incidental, special, or consequential loss arising from the use of our website or the purchase of our products.

14. Changes to These Terms

Merakiya reserves the right to update or modify these Terms & Conditions at any time.

Any changes will be effective once posted on this page. Your continued use of the website after such changes constitutes acceptance of the updated Terms & Conditions.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the courts located in Jaipur, Rajasthan, India.

16. Contact Us

If you have any questions regarding these Terms & Conditions, you can contact us at:

Email: merakiyasupport@gmail.com
Customer Service: Monday–Saturday, 10:00 AM–6:00 PM
Address: Ashadeep Enclave-A, Jagatpura, Jaipur, Rajasthan – 302017
Instagram: @merakiya.in