Cash on Delivery (COD) Policy

At Merakiya, we offer Partial Cash on Delivery on eligible orders to make shopping more convenient while ensuring that COD orders are genuine and successfully delivered.

How Partial COD Works

When you choose Partial COD at checkout:

• ₹149 is payable in advance to confirm your order.
• The remaining payable amount will be collected by the delivery partner at the time of delivery.
• Your order will be processed for dispatch once the required advance payment has been successfully received.

The ₹149 advance is part of the order payment and is non-refundable in the situations mentioned below.

Cancellation of a Partial COD Order

Once a Partial COD order has been confirmed, the ₹149 advance payment is non-refundable if the order is cancelled at the customer's request.

We therefore recommend placing a COD order only when you are sure about your purchase and delivery details.

Failed Delivery & RTO

If a COD shipment cannot be delivered and is subsequently returned to Merakiya as Return to Origin (RTO) due to a reason attributable to the customer, the ₹149 advance payment will not be refunded.

This may include situations such as:

• The customer refusing to accept the parcel.
• The customer being unavailable during delivery attempts.
• An incorrect, incomplete, or insufficient delivery address being provided.
• An incorrect, inactive, or unreachable contact number being provided.
• The customer being unable or unwilling to coordinate with the delivery partner.
• The customer requesting cancellation after the order has been dispatched.
• Any other customer-related circumstance that prevents successful delivery of the order.

Why Is the ₹149 Advance Non-Refundable?

A COD order involves costs related to order processing, packaging, forward shipping, and, in the event of an unsuccessful delivery, return logistics.

The advance payment helps us cover a portion of these costs when an order is cancelled or becomes RTO for reasons attributable to the customer.

Cases Beyond the Customer's Control

If a shipment fails to reach you because of an issue attributable to Merakiya, a courier/logistics partner, or another circumstance genuinely beyond the customer's control, the case may be reviewed individually.

Where appropriate, Merakiya may offer a suitable resolution based on the circumstances of the order.

Customer Responsibility

Customers choosing Partial COD are requested to:

• Provide a complete and accurate shipping address.
• Provide an active and reachable phone number.
• Remain available to receive the shipment.
• Cooperate with the delivery partner when required.
• Accept the parcel once it reaches the delivery stage.
• Providing incorrect information or refusing/avoiding delivery may result in the shipment being returned to origin and the ₹149 advance being retained.

Important Note

By selecting Partial COD and completing the ₹149 advance payment, you confirm that you have read and understood this policy and agree to the terms applicable to Partial COD orders.

For any questions regarding your COD order, you can contact the Merakiya support team before dispatch.